Refund Policy
Last updated: 3 October 2026
This policy applies to money you add to your wallet and to paid chats and reports.
Unused wallet balance
You can ask for the unused balance in your wallet to be refunded within 30 days of adding it. Write to [your support email] from your registered mobile number or email. After approval we refund to the original payment method (or by bank transfer if that is not possible) within 7 working days. Any payment-gateway fee we cannot recover may be deducted. Money already used for completed chats is not refundable.
Chats that go wrong
If a chat could not be completed because of a technical fault on our side, or the pandit stopped replying or broke our rules, write to us within 7 days with the chat details. After checking the chat we will credit the affected minutes back to your wallet or refund them. We cannot refund a chat only because you disliked the answer or a prediction did not come true, because astrology is guidance and not a guarantee.
AI replies and reports
If an AI Pandit Ji or palm reading reply fails or is refused by the system, the charge is returned to your wallet automatically. If a paid Kundli report cannot be made, the money is returned automatically.
Failed or duplicate payments
If your bank deducted money but your wallet was not credited, it is normally credited automatically within a few minutes. If it is not, contact us with the payment reference. Amounts deducted in error or paid twice are returned to the source account.
Account closure
If you close your account, the unused balance is refunded under the rules above.
How to contact us
[your support email]